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Shopping Information
Will the flowers and gifts I order look exactly like what i see on the website?
While we strive to ensure that the flowers and gifts you receive closely resemble the images displayed on our website, there may be slight variations. This is because flowers are natural products, and their availability can change with the season. We guarantee that any substitutions will be of equal or higher value, and our skilled florists will maintain the overall style, theme, and color scheme of your chosen arrangement. Rest assured, we take great care to deliver beautiful, fresh, and high-quality products that will delight you or your recipient.
Can I send an order anonymously?
Yes, you can send an order anonymously. When placing your order, simply leave the “sender’s name” field blank or mention in the special instructions that you would like to remain anonymous. We will ensure that your identity is not revealed to the recipient. However, please note that for any delivery-related issues or clarifications, our team may still need to contact you directly. Rest assured, your privacy is our priority, and we handle all orders with confidentiality.
What if I am not contented with the flowers or gift delivered?
If you’re not satisfied with the flowers or gift delivered, please contact us as soon as possible. We take customer satisfaction seriously and will work to resolve any issues you may have. Here’s what you can do:
- Contact us: reach out to our customer service team within 24 hours of delivery. Provide details of your order and the specific issue you encountered.
- Documentation: if possible, include photos of the flowers or gift that show the problem. This will help us address your concern more effectively.
- Resolution: we will assess the situation and offer a solution, which may include a replacement, refund, or credit towards a future purchase.
Our goal is to ensure you are happy with your purchase, and we are committed to making things right if something falls short of your expectations
What if the recipient is not at the specified location?
If the recipient is not at the address, we will schedule the package to be returned to our office and assigned to another rider once the location has been confirmed. Considering our delivery team is outsources, you may incur an extra delivery charge for the second delivery.
Payment Infomation
Can i order by phone rather than through the website?
Yes, you can order by phone if you prefer not to use the website. Simply call our +254 795 738 402, and one of our representatives will assist you with placing your order. They can help you select the flowers or gifts, provide information on availability, and arrange for payment and delivery details. If you have any special requests or instructions, be sure to mention them during your call. We’re here to make your ordering experience as convenient as possible!
Can I Pay on DELIVERY?
Payment on delivery is not typically available. We generally require payment to be completed at the time of order placement. This ensures that your order is processed and confirmed before it is dispatched. We accept various payment methods, including credit/debit cards and online payment options. If you have any concerns about payment or need further assistance, please contact our customer service team, and we’ll be happy to help.
Can I trust Luxe Gifts and Flowers with my money, my privacy, and my order?
Yes, you can trust Luxe Gifts and Flowers with your money, privacy, and order. We are committed to providing a secure and reliable service. Here’s how we ensure your trust:
- Secure Transactions: We use industry-standard encryption and security measures to protect your payment information during transactions.
- Privacy Protection: Your personal details are handled with the utmost confidentiality. We do not share your information with third parties without your consent.
- Quality Assurance: We take great care in preparing and delivering your flowers and gifts. Our team is dedicated to ensuring that every order meets high-quality standards.
- Customer Service: Our customer service team is available to address any concerns or issues you may have, and we strive to resolve them promptly.
If you have any questions or need further reassurance, please feel free to contact us. Your satisfaction and trust are our top priorities.
